Terms & Conditions

Terms and Conditions of Sale and Use. This site uses cookies to facilitate the ordering processing. If you do not wish to accept cookies please leave the site now.

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Please read these Terms carefully before using the Site(s )or purchasing products from us and print and keep a copy of them for your reference. We may change the content of the Site(s )from time to time, including the terms of use. By using the Site(s )(by whatever means or device) you agree that you have read, understood and accept these Terms (as amended from time to time). If you do not agree to be bound by these Terms, you may not use or access these Site(s )or place an order with us.

About us

In these Terms, references to 'we' or 'us' are to David Rolfe (trading as Rolfeys) whose registered office is

Workman’s Yard, Claude Avenue,

Oldfield Park, Bath BA2 1AG.

Terms of Sale

Contract creation

The placing of an order anywhere on our Site(s )does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the coollection by you or your agent acting with your authority of the sale items from our premises unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out in the 'Cancellations' section below. For the avoidance of doubt, a contract is not formed at the point in time that payment has been taken from you by to David Rolfe (trading as Rolfeys) nor at the point when you receive an email from us acknowledging receipt of your order.

Non-acceptance of an order may be a result of one of the following:

1.The product you ordered being unavailable from stock

2. Our inability to obtain authorisation for your payment

3. The identification of a pricing or product description error

Prices

All prices are quoted in pounds sterling, as marked. The prices shown are not liable for any vat.

Although we endeavour to ensure that all pricing information on our Site(s )is accurate occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before actioning your order. We will ask you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.

We reserve the right to alter prices without notice. We also reserve the right to terminate any special offer at any time, without notice.

Delivery

We do not offer a delivery service although you may e ale to arrange your own collection, at your own risk and expense.

Cancellation and Refund

If you change your mind about some or all of your order, you may cancel your order up to and including 14 calendar days from the date of collection from our warehouse, by which time the item(s) must be returned to us at your expense.

Please let us know if you wish to cancel an order by contacting our Customer Services team using one of the methods in the ‘Contact Us’ section below. If you are e-mailing us or writing to us please include details of your order to help us identify it. Refunds will be made by the same payment method you originally used to make payment.

Quality Guarantee

If the item is faulty

If the item is not as described or materially different or has major faults not mentioned in the description or visible in the associated pictures and its condition is the same as it was when sold by us then we will arrange to replace the item to a value of the original item, or give a refund of the original sale price paid.

Security

All information (including credit card details) is sent and received using the latest in secure e-commerce software. We will continue to use new security protocols and software as they become available.

Fraud and Crime Prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Liability

Please note that the pictures of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

Except as expressly provided in these Terms of Sale, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including but not limited to any of the following: act of God, governmental act, war, fire, flood, storm, adverse weather conditions including but not limited to snow, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for breakages.

Nothing in these Terms of Sale shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.

If you have any questions regarding orders or any general enquiries please do let us know by:

Entering the details on the Contact Us page

2. Emailing customerservice@rolfeys.co.uk

3. Calling our Customer Support Line on 07798 502893

4.Writing to us at: Workman’s Yard, Claude Avenue,

Oldfield Park, Bath BA2 1AG.

Use of the Sites

You agree to use the Site(s )only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else's use and enjoyment of the Sites.

Access to the Site(s )is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Site(s )without notice. We will not be liable for any reason if the Site(s )are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Sites. You are also responsible for ensuring that all persons who access the Site(s )through your Internet connection are aware of these Terms and that they comply with them.

Intellectual Property Rights

All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade marks (including the Rolfeys trade mark) and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the Site(s )including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.

Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of the Site(s )for the sole purpose of placing an order with us or using the Site(s )as a shopping resource.

Privacy and data protection

We process information about you in accordance with current EEC legislation. By using the Site(s )you consent to such processing and you warrant that all data provided by you is accurate.

Liability

We have taken every care in the preparation of the content of the Sites. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Site(s) or their contents (including, without limitation, any views or comments made). Access to and use of the Site(s )and any information and/or data is entirely at your own risk. We accept no liability for viruses or other computer contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Sites.

We expressly exclude, to the fullest extent permitted by law, all liability of Rolfeys, owners, employees or other representatives, howsoever arising, for any loss suffered as a result of your use of the Sites.

All content, text and graphics on the Site(s, unless specified, are directed solely at those who access the Site(s )from the United Kingdom mainland. We make no representation and will not be held liable for any use of the Site(s ) by individuals from other locations.

Information transmitted via the Site(s )will pass over public telecommunication networks. We make no representation or warranty that the operation of the Site(s )will be uninterrupted or error free and disclaim all liability in respect thereof.

The Site(s )may include links to websites and/or services owned and/or operated by third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites (other than to the extent required by law).

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.

General

Amendments to these Terms

We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the Sites. By continuing to use the Site(s )or purchase products, you agree to be bound by the terms of these updates and amendments.

Other important terms

These Terms are governed by the laws of England and the English courts shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them.

If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect.

Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate you obligations under these Terms without our prior written consent.

These Terms, the Privacy Policy and the Cookie Policy set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.

These Terms were last updated on 01/09/2022